🌿 Wiggles & Wonders – Policies & Terms

Welcome to Wiggles & Wonders. We’re a New Zealand–based company dedicated to supporting little minds and big feelings. Please take a moment to review our policies and terms below.

💳 Payments

We accept secure online payments by Visa and Mastercard through our provider, Windcave.

  • All transactions are processed in New Zealand Dollars (NZD).

  • Your credit card details are never stored on our website.

  • For schools, organisations, and community groups, we can arrange payment by invoice or bank transfer — please contact us to set this up.

🌱 Refunds & Returns

At Wiggles & Wonders, we want you to feel confident in your purchase. If you are not satisfied with your order, please contact us within 14 days of receiving your items.

  • Change of mind: We accept returns of unopened, unused products in their original packaging. Refunds are processed once the item is received back in good condition.

  • Faulty or damaged items: Please email us with photos, and we’ll arrange a replacement or refund at no extra cost.

  • Custom or personalised products: These cannot be returned unless faulty.

Refunds will be made to your original payment method. Please allow 5–7 business days for processing once approved.

🚚 Delivery

  • Orders are dispatched within 2–4 business days of payment.

  • Standard delivery within New Zealand takes 3–7 business days.

  • Tracking details will be provided once your order has shipped.

  • Once dispatched, delays caused by couriers or external factors are outside our control.

🔒 Privacy & Security

Your trust means everything to us.

  • Payments are securely processed via Windcave, a PCI DSS–compliant provider.

  • We use SSL encryption (the padlock in your browser) to protect your data during checkout.

  • We never sell or share your personal information with third parties for marketing.

  • Limited details (e.g., name and address) may be shared with service providers like couriers to fulfil your order.

If you subscribe to our updates, you can unsubscribe at any time.

📘 Terms of Service

1. General

  • Wiggles & Wonders Ltd is a New Zealand–based company.

  • All prices are listed in NZD and include GST where applicable.

  • We reserve the right to update products, pricing, or policies at any time.

2. Orders & Payments

  • Orders are confirmed once full payment has been received.

  • Payments are securely processed through Windcave.

  • Schools and organisations may arrange invoice or bank transfer payments by agreement.

3. Refunds & Returns

Our Refunds & Returns Policy (above) forms part of these Terms of Service.

4. Delivery

  • We aim to dispatch orders within 2–4 business days.

  • Delivery times may vary depending on courier services.

  • We are not liable for delays once items are in the hands of delivery providers.

5. Liability

  • Our products are designed to support sensory regulation and wellbeing but are not medical devices.

  • They should always be used under adult supervision.

  • Wiggles & Wonders Ltd is not liable for any misuse of our products.

6. Privacy

Our Privacy & Security Policy (above) forms part of these Terms of Service.

7. Contact

For any questions about these policies or terms:

📧 shine@wigglesandwonders.co.nz
📞 0210446503

Business Information

Wiggles & Wonders Ltd
Auckland, New Zealand